“Alorica is known for innovating digital-first CX strategies and modernizing the customer journey across industries. “If customer loyalty reflects a brand’s health, then CX management is the lifeblood of every corporate enterprise,” commented Clifton.
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Prior to Cognizant, Clifton held C-level positions at Federal Home Loan Bank of Boston, Hanover Insurance Group, Nobilis Software and others. In these roles, Clifton led global IT, operations and data, in which he oversaw the design and implementation of digitization strategies, IT organizational models, new market growth, and service-level management. He joins Alorica from Cognizant, one of the world’s leading professional services companies, where he served as both CIO and Chief Innovation Technology Officer. “With a breadth of experience across IT, operations and sales, he will play a key role in advancing Alorica’s mission to transform the next generation of omnichannel customer experiences.”Ĭlifton has over 30 years of experience in software, technology, operations and sales, having held CIO and CISO titles at numerous companies. “Mike is a proven leader in digitization with a passion for innovation and creating solutions that drive results for clients,” said Andy Lee, Chief Executive Officer of Alorica. Clifton assumes responsibility for the company’s global information technology (IT) organization and initiatives, overseeing the design and delivery of digital technologies and strategies for Alorica’s continued success. IRVINE, Calif.-August 25, 2021- Alorica Inc., a global leader in customer experience (CX) solutions, today announced the addition of Mike Clifton as Executive Vice President and Chief Information Officer (CIO). Seasoned IT leader drives acceleration in digital CX, automation and analytics following retirement of Steve Phillips Alorica Appoints Former Cognizant Executive Mike Clifton as its New Chief Information Officer